May 23, 2019

Frequently Asked Questions

Ordering

How safe is it order for cannabis online?

Don’t worry about ordering cannabis online from our site. We provide you with a safe and secure platform. All our products are of superior quality, and they are packed in vacuum sealed packages. We follow the best shipping practices and track your product until it is delivered.

How safe is your site?

All of us at Canada Cannabis deliveries is going to do everything inside our capacity to make sure that you are 100% satisfied with your purchase of cannabis online. We’ve been rated 5-star on many review websites (Ie. WeedMaps, Google Reviews). Review what our customers say about us. We have a massive number of clients who keep coming back to us to buy more just because we are always loyal to them. Our hard work and customer-centric attitude make our site the best in the industry.

Who can purchase cannabis products from your site?

Our products get shipped within Canada, and anyone who is above 19 years of age can purchase our products online.

We only ship coast to coast within Canada.

How can I become a member?

It is easy to become a member of us. Just make sure that you are 19 years or above and you are residing in Canada. You don’t need to pay anything to become our member; it is always free and safe. Just go to register for an account now.

Is it mandatory to be 19+ years and over to buy from your site?

Yes, you must be 19+ in order to shop from our site. We maintain a strict policy and don’t sell our products to minors. You will be required to provide a valid Photo ID to prove that you fall under the eligible age group. At the time of checkout or during the medical consultation process, you will be asked to provide your photo ID, and it is mandatory to give that. We want to be sure that adults are using all our products, and hence, we follow additional verification just to ensure more security and safety to our community.

In case you fail to provide your photo ID, or if we detect that you are underage, then your order will be cancelled and we will initiate the full refund.

Can I pick-up my order?

No, we don’t have the self-pick-up facility available yet. Your package will get delivered to your registered address within the given, and we only accept payment through E-Transfer or credit card payment only.

Pricing

This product from Licensed Producers seems to be a little more costly compared to the market item that is grey. Is the outcome of the same quality as it costs?

Cannabis is gaining a lot of popularity, and as such, there’s a massive range of product quality and thousands of the latest varietals entering the market. Our item happens to be carefully selected from only the Licensed Producers that keep up with the quality requirements that are of highest standards. You could find similar products in the market and at low prices, but we can assure you that our laboratory tested products are nowhere close to these grey market products. We pay extra attention to the quality of products, and we want our users to be safe. Whatever products you see on our site is laboratory tested and approved. You can see our 5-star rating on many review sites as well.

Do you provide free shipping?

Absolutely. If you place an order for more than $99 then your order is free of shopping charges. Orders which are less than $99 will be charged extra $15 for shipping. Your order will be shipped on express and will contain a tracking number as well. Our shipping charges is the lowest in Canada.

I have a coupon code with me, can I use and how to use it?

If you have a coupon code with me, then use it to avail discounts in your order. If you have a generic coupon code, then it can be applied on all the products bearing those which is already discounted or is under sales and specials category. Simply enter the coupon code during checkout and get attractive discounts. Readers may note that you cannot stack your coupon codes. You can only use one coupon code for one order.

How can I order?

Ordering is secure with us. Our easy to navigate site is not difficult at all to understand. Follow these simple steps:

1. Create your free member account. Remember you must be 19+ years of age and must be located in Canada to shop from us. We follow a strict policy, and we can’t change our rules for anyone.

2. Go through our products list and choose the product that you wish to buy. Click on it and add it to your cart. You will see the items that are lying in your cart if you click on the cart once. It will be on the right-hand side of the website on the top menu bar.

3. Now, for the third step, click on “proceed to checkout” which will be in the bottom right corner of the cart page itself.

4. Double check the shipping address and the product details to make sure that you have filled in all the correct details and the item gets delivered to your registered address only. Once everything seems fine, choose your payment option. You can either pay by e-transfer, bitcoin, or by using your credit card. Now, click on “place order”.

5. After placing your order, we will send you’re a receipt of your order to your registered email ID, plus you can see the same receipt on your account too.

Readers may note that once you have successfully placed your order and you have completed your medical consultation; you need to verify your age by submitting a valid photo ID and then accept any one of the payment modes. Once everything is in order, and we confirm that you are eligible to shop from us, we will process your order and send it through express shipping along with a tracking ID. We usually process all the orders within 2-3 business days, and once we ship your order, it should reach your destination within 1-2 business days.

Payment Options and Process

How can I pay?

You can pay through Interac e-Transfer from Canadian Banks. You can also read our Interac help page for a better understanding of this payment method. If you still face any trouble, then feel free to give us a call, we will be happy to help you. You can watch the video which will instruct you to pay through Interac payment carefully.

We don’t accept PayPal.

Can I send an e-Transfer?

After your order is completed, we will send a receipt to your registered email ID. Click on the email and make sure our emails don’t go to your spam box to never miss any notification. That email will have e-Transfer instruction with the receipt. We will request you to read all the instruction carefully to make sure there is no delay in the process.

Ensure that your Photo ID matches with the following:

  1. Photo ID should match with the person who has placed the order.
  2. Photo ID should match with the name of the e-Transfer sender as well.

E-transfers will not be accepted if the above-mentioned things do not match, and the medical documents have to complete. After Canada Med Dispensary accepts your e-transfer, then the order will be ready to get packed and shipped. Don’t worry; you will receive a tracking number.

What to do once I send my E-Transfer? What is the next step?

Once you send e-Transfer, it may take up to a few hours for our company to receive the e-Transfer. We will request you to wait for some time and be patient. We can’t tell you by how many hours or by how late or early we will receive the e-transfer. Your order will only get processed once we receive the full payment.

In case I don’t submit the payment or fail to complete medical consultation, what will happen to my order?

It is mandatory to complete your medical consultation and make the payment. If you have failed to complete the last two process, then your order will be kept as “On Hold”. It will be on hold for three days, and within these three days you will have to complete your medical consultation to verify your ID, and pay for the order to complete your order, else we will cancel your order.

Can I edit my order or cancel it?

You can’t edit or cancel the order on your own. If you need any assistance regarding cancellation or modifying your order, get in touch with by filling our contact us form immediately. We can make changes to your order if they haven’t been shipped yet.

Shipping

How much will I have to pay for shipping?

If your order is over $99, then you will not have to pay anything for shipping. But, orders which are less than $99 will have to pay $15 for shipping. We provide express delivery on every order, and you can expect your parcel to arrive within 1-3 business days within Canada only.

How will you pack my shipment?

We are extra careful with packing all the shipment because we understand that you need good packing as well as a distraction too. We will pack the shipment in a general packaging box, and the product will be inside a vacuum-sealed along with bubble wrap to provide maximum protection, distraction and freshness. Nothing will be written on top of the box that you have ordered for medical cannabis, hence don’t worry about it. We will give you a tracking number of your shipment so that you can track the status of your shipment.

I want to know about shipping, and how does it work?

Your package will be inside a vacuum-sealed bubble wrapped, and odourless packaging. We will send your shipment in plain packaging. We will mention your name and registered address on top of the box to make sure that the packing reaches the correct address and person. Your shipment will reach you within just 1 -3 days if you are residing in major centres and if you are located in a rural location, then you can expect your package to reach you within 3-5 business days. Shipping couriers don’t deliver on weekends or any public holidays.

When will you ship out my order?

After your medical consultation is completed, your order status will be updated as “Sent to Picking”. If you are not paying by credit card and choose to pay by E-Transfer, then it may take up to a few hours for us to receive your payment. We cannot ship any item to anywhere within Canada unless we receive the payment. Once we receive your payment and all the medical documents are ready with the Licensed Producer, then we will process the order within only 1-3 days. After your shipment gets dropped in the mail, it will take 1-3 business days to ship as well.

How will I have to wait for medical cannabis to arrive?

Once you have completed your medical consultation the order status will be updated to “Sent to Picking”.  If you did not pay with a credit card, and you chose Interac e-Transfers, it can take up to a few hours to receive and we will not ship any orders without payment. Once we receive your payment and your medical documents are available to the Licensed Producer, they will process your order within 1-3 business days. Once we drop off your package in the mail, it should only take 1-3 business days to ship.

How long will I have to wait for the medical cannabis to arrive?

The delivery of the shipment will be dependent on the location. We do fast express delivery of all our packages because we want you to receive your package as soon as possible. In general, you can expect your package to arrive within 1-3 days of time. In case if you are residing in a distant rural location, then it may take a day or two extras.

I haven’t received my package, but the tracking says “successfully delivered”? What to do?

We have received similar queries earlier too and, in our experience, the following could be the reason.

Postal workers frequently scan all their packages as “successfully delivered” in the morning, then spend the day delivering the packages everywhere.

Sometimes shipping courier’s online tracking system can be wrong too. The exact delivery date and time could be within a day or two off.

Postal worker accidentally places it in the wrong mailbox.

There can be issues within the internal Shipping Couriers that will cause delays which are outside of our control.
We’ll get the shipping courier to put a trace on your package if you don’t get the package two days after the expected delivery date. However, you will have to contact us for this. They shall file a study which could take as much as five working days to accomplish. Within a couple of days, if they can locate the package, they’ll mail the package to you. For customer’s goodwill and as a one-time exception, we will send you a onetime replacement free of charge if it is “Lost or Unrecoverable”.

It’s beyond the suggested delivery date, and I have still not received it

Shipping Courier online tracking system can be at fault, and that’s why the exact date and time of delivery could be a day or two off. You can contact us if you don’t receive the parcel within the five business days after the expected delivery date has been issued. We will get in touch with the courier service and inquire about the issue and find out why the delivery has not been yet. We are here to help you, and we don’t want you to worry.

I live outside Canada, can I order?

Unfortunately, we are only shipping within Canada only. And we can’t deliver outside Canada without exception.

Will you accept orders from all the provinces?

Yes, we accept orders from all the provinces and regions within Canada

My package doesn’t say “signature required”, why is that?

As per our company policy, our package will say “signature required” only when the order is $500 and above.

Product Info

How do I know whether I qualify for Medical Cannabis or not?

If you are 19 years of age or above and if you are residing in Canada, then you should be eligible to order for Medical Cannabis. We provide medical cannabis who suffer from various medical issues. You must be suffering from one of the medical problems that we have mentioned below. We understand that it can be tough to go through our registration process, but we want to be sure that our products are reaching the right person and who is of legal age. Check the below list to know whether you can take medical cannabis or not.

  • Spinal cord disease (including but not limited to arachnoiditis, Tarlov cysts, hydromyelia & syringomyelia)
  • Spinal cord injury
  • Spinocerebellar ataxia (SCA)
  • Tourette syndrome
  • Traumatic brain injury (TBI
  • Parkinson’s disease
  • Post-concussion syndrome
  • Residual limb pain
  • Rheumatoid arthritis (RA)
  • Seizures
  • Sjogren’s syndrome
  • Lupus
  • Multiple sclerosis
  • Muscular dystrophy
  • Myasthenia gravis
  • Myoclonus
  • Nail-patella syndrome
  • Neurofibromatosis
  • Arthritis
  • Migraines
  • Human Immunodeficiency Virus (HIV)
  • Hydrocephalus
  • Interstitial cystitis
  • Anxiety
  • Persistent muscle spasms, including those associated with multiple sclerosis
  • Seizures, including, but not limited to, those associated with epilepsy
  • Severe nausea
  • Glaucoma
  • Cancer
  • Anorexia
  • AIDS
  • Chronic pain
  • Cachexia
  • Insomnia

Do I need a prescription?

We believe that medical cannabis should be made available to everyone at an affordable price. The products that you see on our website are of the best quality and is provided by growers who have years of experience in growing cannabis plants. Our company encourage every person to buy only the best quality cannabis at a really affordable price. Our products come directly from our network of Licensed Producers.

Privacy & Security

Are your products safe to use, and are they lab tested?

We never compromise on our products. We strive to provide the best quality of medical cannabis products across Canada. Every product listed on our site is safe to use, and they are reliable, and yes, each product is laboratory tested too.

Will you keep my personal information safe?

Privacy Policy

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